Consumer Protection

Are you the victim of false, misleading or deceptive conduct?


Have you been telemarketed and purchased a product or service on impulse, but want a refund of the purchase price, within the cooling off period, and are being denied such?


Are the goods services provided in accordance with the Contract, or are they substandard, or do not function correctly?


Phoenix Global have been successful in assisting consumer victims obtain refunds from traders.


When clients engage us we;

    • Assess all aspects of the sale and its circumstances;
    • Assess whether the sales technique was lawful;
    • Assess whether goods or services have been supplied in accordance with representations.


Where we believe that you have a claim, we will;

  • Approach the trader and request full disclosure regarding the sale;
  • Request the traders refund policy;
  • Make a demand on your behalf for a full refund;
  • Negotiate on your behalf;
  • Prepare matters for the Consumer Complaints & Tenancy Tribunal. (all states)


We have had outstanding success in tracking unscrupulous traders and securing client refunds.


We have over 30 years experience. Call us now on Ph. 1300 550 475 to discuss your problem.

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