Handling Customer Complaints

Do you have a compliant refund investigation procedure that adequately protects your business?

 

Do any of your customer complaints relate to overselling of your product?

 

Are complaints received, assessed and finalised within a reasonable timeframe, satisfying your clients?

 

Do you know that a well managed customer complaint can actually enhance your reputation in the eyes of those customers?

 

Do you have the ability to confidentially detect fraud, inaccuracy and gather evidence to protect yourself?

 

Are your systems compliant under Fair Trading and ACCC regulations?

 

Phoenix Global have been successful in assisting clients manage and resolve complaints, with high levels of client satisfaction.

 

Through the implementation of effective processes we aim to reduce your customer complaints and reduce refunds, whilst complying with State and Federal legislation. Our clients remain in business longer!

 

Phoenix Global is able to provide qualified and experienced consultants to assess your exposure and requirements. Our consultants are experienced in ACCC, ASIC and Fair Trading enquiry.

 

Phoenix Global is able to provide:

  • A customer complaint handling service;
  • 24 hour, 7 day Crisis Line;
  • Personal contact with any query or complaint;
  • A Mediation service;
  • Assessment and analysis of customer complaints and risks within your business;
  • Implementation of processes and policies to reduce identified risk;
  • Enhancement of your Sales and Customer Support process;

 

We have over 30 years experience. Call us now on Ph. 1300 550 475 to discuss your problem.

 

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